Client Feedback

Due to circumstances beyond our control, we have been trying to exit our contract with Westgate for some time. Having previously been defrauded by a so-called legal company we were somewhat cautious of their claims that they could help us to resolve it. However, although it took rather longer than expected, they have finally sorted it! Steven has been very helpful throughout, dealing with my many questions about the progress and, at times, doubts as to whether it was actually going to happen. Hopefully, now we are post-pandemic, other Westgate owners will have a quicker but similarly successful outcome. Thank you.

Mr R

Westgate Town Center

Thank you, Steven, for being efficient and responsive.

Mr H

Grandview Las Vegas

I have found your service very professional and helpful. Your company clearly works very hard for their clients, and we really appreciate your help.

Mr C

Diamond Resorts/Hilton

After many calls from many people making conflicting statements about my status as a past Club la Costa timeshare member, it is refreshing to be able to talk things through face to face and get straight forward answers. I am now confident that I am being represented by the right people.

Mr T

Club la Costa / Wyndham

Liam was very respectful and helpful. He took his time to explain things clearly and aims of the company. He made us feel at ease and gave us the opportunity to ask questions. Based on verbal information received I will encourage people to seek help if they have any issues.

Ms R

Club la Costa / Wyndham

Jack was a pleasure to deal with from start to finish and made sure we understood the process and probable positive outcome.

Mr D

Marriott

You have been very clear in your advice and also very supportive.

Mr & Mrs C

Westgate Vacation Villas

We have been given the run around by our time share owners and a sell my time share group and have had very poor service. We were then referred by them to a time share closing service, who apparently work alongside the other two companies. All the promises that selling the time share would be easy proved to be wrong and after paying 3,800 US dollars we were no further forward. We found ECC and have so far had great service from them, friendly and helpful advice and reassurances of a speedy resolution to our desire to terminate our ownership. Whilst riddled with insecurity and doubt from our service from the other companies, we are happy with the service that Ellie and Raz have so far provided. The addendum to the contract assuring us of no further annual fees was especially welcome and reassuring.

Mr & Mrs B

Marriott

I discovered the ECC timeshare advert online quite by chance, whilst on hold on another phone call, and wanted to find out more. The online meeting was comfortable and Ellie took time to explain each step carefully and fully. Hearing about the rulings made in Spanish courts, and the impact it has for me, has opened my eyes. I now have choices, rather than thinking I carry on as before.

Ms P

Diamond Resorts

Hotel Resort contacted me by phone to come to the office, only to join a crowd of 30-40 guests with 30 or so presenters, therefore 1 presenter for each couple or single-person encouraging to rent $400 to $900 per night through various website. Was willing to stay with the same salesperson, but when following up with the Resorts Care organization, was told to stop communicating with that person. Should have been completely guilty or completely innocent, and should not have contacted a legal organization, since wasn't seeking any legal remedy at that time. That organization encourages to sign another contract whether if they win they will retain 25% and if lose get 0% or none. Years later, even though by phone, they said they will no longer help, and then about 8 months later, receive a mail stating that I breached that contract. Despite seeking remediation, American Consumer Claims negotiated with me through a letter in the mail, and then a video session, through an office location. Because of financial situation, was willing to negotiate 12-month installment payments, and kept communicating until in the end, was completely out of the timeshare from the Resort. No one should pay attention to timeshare negotiation from presentations and promises that are spoken in the beginning, and does not thoroughly match what is written in paper. So unfair, especially for those that may have dyslexia, or come to a moment, of thinking they are not understanding what is read, as if they may only understand part of the story, and that the words spoken by ANY timeshare sales presentation, will in the long run, not look after your interest. American Consumer Claims will keep in contact for those that have been impacted, until in the end, is completely free. Just have to be patient. Hope everyone will get a fair chance of enjoying a decent vacation, and can still make every day count. Thank you, American Consumer Claims.

Mr J.

Wyndham Vacation Club

This is only the first day of starting our process to relinquish our time share contract and so far we are very impressed and pleased by the staff at ECC. Mr Dawson has also mentioned that he will try to help recover previous costs, paid at a previous attempt to get out of our time share contract, as Mr Dawson said that it looks like we had been mislead into thinking that our contract had been terminated by this other independent person. We hope that now we have come to ECC, our long standing problems and worries, may soon be at an end.

Mr T

Westgate Resorts

I was dubious at first as anything Timeshare related receives bad press. I have started on the journey and await a successful outcome. Yes it’s going to cost me, but even more if I didn’t do anything about it. The team were helpful, informative and realistic on what to expect.

Mr M

Orange Lakes

Honest, open and spent the time required to answer my questions and worries.

Ms B

Diamond Resorts

My family and myself would like to thank you all for all the support we have had to get rid of our time share it is a big weight of our shoulders we can now relax, was very sceptical about all of this at the beginning but you have proved me wrong, again would like to thank you all from the bottom of my heart.

Mr P

Diamond Resorts

Chrismi is very professional and courteous all throughout.

Diamond Resorts

I cannot recommend all three of the team who have exercised patience with my limited use of technology. Please give my sincere thanks to Renzo, Taylor and Elizabeth.

Mr & Mrs S.

Diamond Resorts

Yesterday we received an email from Marriott stating we had closure from our timeshare in USA. This is the end of a very smooth journey for us having visited and engaged ECC in September last year. Thank you for all your help, guiding us through what to do, and answering any questions we had promptly. We have given our timeshare back and no longer have the ongoing expense. We are happy to say this company is to be trusted, for which we are most grateful.

Mr & Mrs S.

Marriott

Thank you Steven for an invaluable service from ECC.

Mr & Mrs C

Orlando Vacation Suites

Having lost my husband recently I needed advice as to how to deal with the timeshare who were very helpful in assisting me in a difficult situation.

Mrs K

Diamond Resorts

The Zoom meeting was very good. Marlene explained everything clearly and answered all our questions. A very pleasant experience.

Mr H

Sheraton Vistana Resort

This company have been so easy to deal with. Sharon McGrain and Steven John have been quick and efficient in dealing with all our correspondence and have kept us informed all along the way. I would highly recommend them both.

Mrs E

Diamond Resorts / Hilton

Very Informative and reassuring. We were very sceptical having been scammed twice. We wish we had found you before.

Mr C

Diamond Resorts / Hilton

I am so grateful for managing to terminate my contract with Diamond Resorts. I could not have done it without them. I know that I got the wobbles on a couple of occasions, and they continued to reassure me. With hindsight I am astonished that we signed a contract “in perpetuity”, but we did, and thank goodness they are no longer legal.

The best moment was a letter from Diamond to tell me that my ownership had been transferred.

you have saved me much ongoing worry and expense. I would recommend this company to all.

Mr R

Diamond Resorts / Hilton

Steven deserves 5 stars he assisted me with relinquishing my timeshare and was very helpful and knowledgeable got things done in record time thank you.

Ms D

Ocean Beach Club

The whole team were very courteous at all times. What could have been quite stressful, was frankly enjoyable. All processes were carefully explained, and questions answered. Progress after the initial consultation is swift, so very reassuring. We are confident that the excellent service will continue whilst they help with our claims.

Mr T

Diamond Resorts

After many years of enjoying our HGVC timeshare we decided to relinquish our contracts. Having tried unsuccessfully to do this directly we engaged with Steven John acting on our behalf. We are now happily ‘Timeshare Free’ thanks to Steven and his team. Throughout the lengthy process Steven has kept us informed of progress and has always communicated with us promptly and clearly. We would recommend anyone in the same situation, they have been clear in what they could do, how much it would cost, and achieved our goal in the promised timescale.

Mr D

Hilton Grand Vacations

Once again I would like to give a five star review on services to release my family and I from timeshare responsibility!

The excellent advice and guidance I have received from Steven John and Sharon Mcgrain has been superb, the process to relinquish my timeshare burden is in its final stages and should be complete before the new year and the thought of another management fee becoming due!!

Thank you all for all that you have done

Mr L

Vacation Village Resorts

We were no longer able to use our USA timeshare for health reasons. we were guided through the process of relinquishing it and, to be frank, without their expertise and support we would not have been able to cope. They respond quickly and give the right information at the right time. Very helpful.

Mrs R

Grand View Las Vegas

As timeshare resales are quite a minefield I was very relieved to find help with exiting my timeshare. All the staff have been very helpful especially Steven John who has been my point of contact, I would like to thank Steven for his professionalism, help and expertise in guiding me through the resale process. He was especially helpful to me when I needed clarification around my confusion of the resale documentation with a personal telephone call to give me guidance of what I was required to do. It is reassuring to know Steven is on the end of the telephone or via email, which is always a rapid response. Thank you Steven for your help to date in making things less stressful than I thought they would be.

Mr S

Marriott Vacation Club

I would like to thank you for all your help and expertise to date in guiding me through the resale process. Especially with your personal telephone call to me when I needed clarification around my confusion of the documentation sent by the Marriott resale team. It's reassuring to know you are on the end of the phone or via email if I need any help, many thanks.

Mr S

Marriott

Steven has given us clear, pragmatic advice in a timely manner. He has managed to free us from our Marriott Palm Beach Shores timeshare with the minimum of fuss and at minimal cost. We are delighted with his guidance and support.

Mr S and Ms M

Marriott

Excellent experience, not pushy at all but very professionally gave all the facts to help me make the decision to sign up with them. Very clear and concise information provided, all questions answered so feel very confident that I am in safe hands, and they will get the job done. Thank You

Mrs S

Diamond Resorts

Thank you for your 'hand holding' help in our Timeshare with Marriott. It has been very helpful to us.

Mr C

Marriott

Many thanks for sorting all that out in such a thorough way. We know that we have not been the easiest of clients (in that past experience, it has led us to believe that every delay was a source of potential disaster) but you have dealt with all this is a very professional and calm manner throughout. We would fully recommend your services - and that of your company - to anyone seeking such assistance in the future.

Mrs C

Diamond Resorts

When I contacted this company, it was indicated that relinquishing a Timeshare in USA could take up to 18 months. I began the procedure in early May 2022 and now have Documents relinquishing me from my Timeshare, just over 5 months from start. The process has been achieved by my following simple exact instructions.

Mr A

Grand View Las Vegas

Clear advice was given to us to help get my mother out from under a timeshare policy with Diamond Resorts which had been causing considerable stress for her since 2016. Such a relief to find a solid legitimate company and to have an end in sight after dealing with various scam companies in the past. A very affordable payment solution was found to enable us to pursue a claim and to legally relinquish the membership. All terms and conditions were explained, and our advisor was transparent on possible outcomes of any claim. You can rest assured you'll be dealing with a reliable company who will tailor their advice to your personal circumstances.

Ms L

Diamond Resorts

When I first contacted you, it was indicated that relinquishing a timeshare in USA could take up to 18 months. I began the procedure on May 10th, 2022 and have now received the documents relinquishing me from my timeshare at The Grandview Las Vegas, almost 6 months to the day from starting the procedure. The progress has been achieved by my following simple exact instructions provided.

Mr A

Grandview Las Vegas

I would like to show my appreciation on the service provided for me which has been an excellent service.

Mr G

Diamond Resorts

Relief from timeshare fiasco - I would like to share our gratitude to Steven John for the exemplary service that he had shown in handling our timeshare. He has worked with diligence, commitment and professionalism, throughout that period, in resolving a most stressful time for us. I would recommend services for such work. Thank you Steven!

Mrs C

Westgate Lakes and Hilton Grand Vacations

We have been looking to find a reputable firm of lawyers to extricate ourselves from a Marriott timeshare. There are many firms who promise to assist us in this process but they either are unable to provide the resources needed or are in fact fictitious operators. We trust we have found the right partner to assist us, and we’re impressed with their professionalism.

Mr & Mrs C

Marriott

Steven has provided an exemplary service to release us from our timeshares. He has remained keen and professional throughout. Thank you.

Mr & Mrs C

Westgate Lakes

Steven has been dealing with the process of my being released from a timeshare at the Grandview in Las Vegas. His instructions have been clear and precise. I am now at the final stage of presenting final documents to relinquish my timeshare.

Mr A

Grand View Las Vegas

After sadly losing my wife, I had no desire to use my timeshare in Florida and didn't know how to terminate it, after reading reviews, I nervously gave them a call, they took time and talked me through every step reassuring me they would do everything for me which they did, taking all the stress and worry away ending my timeshare contract, very happy with their services. Thank you so much.

Mr L

Westgate Lakes - Florida, USA

Many thanks for your help in navigating my way through disposing of my timeshare. Your Irish lilt was always reassuring, and it happened as you predicted. I am delighted to have one less thing to pay for as the price of everything is surging.

Mrs R

Diamond Resorts

Although I am not across the finish line yet I would like to register my thanks for your assistance in helping me extricate myself from the Vistana Timeshare Program. I have dealt with four people, all of whom have been polite and helpful at every turn. My thanks to Steven especially as he has taken me through the process and made it as easy as possible.

Mr H

Starwood Vacations - Vistana Fountains and St. Augustine, Orlando, USA

I would just like to thank you for all your support over the past few months regarding my timeshare relinquishment of Diamond points. You have always been available your advice has been excellent and finally I am free of the timeshare. Thank you once again.

Mr R

Diamond Resorts

Steve was accommodating. We had been trying for several years to get out of the timeshare and had no luck.He was able to cancel our contract in less than six months.

Mrs C

Vacation Village Resorts

Delighted with the final outcome and this would not have been possible without Steven's input.

Mrs F

Diamond Resorts

Just wanted to say massive thank you for the service you and your company have provided me with over the last few months. You have been very professional throughout and all the advice that given me has enabled me to now be timeshare free. That now feels like a great weight has been lifted from me. Thank you again.

Mr W

Diamond Resorts

Thank you for all your assistance with terminating our time share. You got the situation taken care of quickly. We are so relieved to be done with this process.

Mr and Mrs G

Vacation Village at Parkway, Orlando, USA

With reference to Steven John I would like to say that the service they provided has proven extremely successful and albeit a lengthy process they have never failed to respond to our questions and concerns regarding our time share relinquishment and have achieved the brilliant result with efficiency. Many thanks.

Mr S

Westgate Villas, Orlando, USA

First class explanation on their process and procedures with total back up on the Company. Very professional in every aspect in regard to our claim.

Diamond Resorts

Ellie did a wonderful job at making me feel validated with the concerns I had and was very willing to he[p me find a solution. I'm very glad to be working with her through this process, she is a very professional and compassionate person.

Mrs T

Holiday Inn Las Vegas and Westgate Branson Woods, USA

I felt at ease talking with your advisor Alby who had a very good knowledge of the law both in the UK and Spain. I also found him reassuring over my problems. There was also no demand for payment immediately as had been the case with three previous companies I’ve had dealings with over this issue. I felt so much better afterwards. Thank you

Mrs Y

Diamond Resorts

David was very helpful, informal, and jolly which was a delight. He really knew his stuff and could sympathise with our situation.

Mr A

Diamond Resorts

Jayne was absolutely lovely, very friendly and engaging and listened to us and then answered all our questions, checking out with the legal team if she needed to. She followed up our meeting by phone and email, as we are very busy, to make sure we were happy... we were!

Ms M

Marriott Vacation Club

Once again many thanks to Steven and yourself for services in the relinquishment of our 5 weeks of timeshare in Tenerife.

Mr & Mrs B

Royal Sunset Beach Club

Thank you for all your help with the termination of our timeshare.

You are so easy to work with, and you made me feel very confident through the entire journey. Even with the time difference I knew that you were going to be in touch with me quickly and that was a relief. I would recommend you to anyone I knew that was struggling with this issue.

Mrs G

Vacation Village

Just a quick note to say thanks for the support you have given me over the last months in what has been a very difficult exit process to navigate. I think without your expert knowledge, clear and concise guidance, solid priorities and strong follow up, we would not be as close as we now are to getting the result we wanted. Diamond do not make it easy, so we are very grateful for what you have done for us. One final point is it doesn't seem to matter what time of day or night the query is raised you are always accessible and extremely quick to respond, we appreciate it !

Mr S

Diamond Resorts

Thanks again for your assistance and service coverage, in helping escalating a resolution to at least take the ownership of the false sense of urgency contract of my back.

Wyndham Vacation Club

No pressure, very helpful, answered all our questions, could not ask for more helpful people.

Diamond Resorts

I was introduced to this company by my sister. As joint members with Diamond Resorts for 16 years, the last few of which we experienced increasing levels of dissatisfaction with management fees and lack of availability but were at a loss as to how to change the situation. My sister initially made contact and suggested we investigate the services on offer. Whilst somewhat sceptical I agreed and we agreed to a meeting with an account manager, Alexander Roberts. Alex spend considerable time outlining the options available and where they could be of service to us. I felt that all the information provided was presented in an extremely professional, sympathetic and understanding manner resulting in agreeing for them to act on our behalf. Whilst it is still early days I feel very positive that we will have a successful outcome.

Mr D

Diamond Resorts

We no longer need to worry about paying the annual maintenance charges but also freeing us from a contract that could even have been forced on our inheritors.

Mrs P

Vacation Village at Bonaventure

Thank you very much for the invaluable help, guidance and advice you have given my wife and me over the last two years as we went through the process of relinquishing our time share ownership in Royal Holiday. It is a great relief that we have finally managed to relinquish our commitment and bring things to a successful conclusion.

Mr and Mrs N

Royal Holidays Mexico

We had found ourselves in a bad situation due to unscrupulous and dishonest behavior of a scammer. Looking for help we discovered your website. We have found you to be friendly, considerate and extremely generous with their time, effort and knowledge. We feel now to be on the right track and have every confidence in the efforts that you have and will make on our behalf.

Mr and Mrs H

Diamond Resorts

Phillip James was very understanding of my stress at having been scammed. He was very professional in explaining how this could be addressed and how it was possible to get legal termination of my membership of a timeshare company. He also explained how compensation could be claimed for the timeshare agreements illegally sold to us. I am very grateful for his help and for putting my mind at ease.

Mrs G

Diamond Resorts